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Search our guides and documentation to get the most out of Social Intents live chat and AI chatbots.
Introdução
New to Social Intents? Follow these guides to get up and running.
Welcome to Social Intents
AI Powered Live Chat with a Human Touch - Social Intents combines AI chatbots with live human agents on Microsoft Teams, Slack, Google Chat, Zoom, and Webex.
What Makes Social Intents Different
AI Chatbots with a Human Touch — see why Social Intents is different. AI handles the first response, human agents step in seamlessly from Teams, Slack, Google Chat, Zoom, or Webex.
Set Up Your First Chat Widget
Step-by-step guide to creating your first chat widget, connecting it to your team platform, and going live on your website.
Choosing Your Agent Integration
Choose where your team will respond to chats — Microsoft Teams, Slack, Google Chat, Zoom, or Webex. Compare platforms and pick the best fit.
Previewing and Testing Your Chat
Preview your chat widget before going live. Use the built-in preview to test the visitor experience, verify your chatbot responses, and confirm messages arrive in your team platform.
Best Practices for Getting Started
Tips for a successful launch — naming your widget, writing a welcome message, setting business hours, and training your AI chatbot.
Browse by Topic
Quick Start
Get up and running with Social Intents in minutes. Set up your first chat widget, choose your integration, and go live.
7 articles →Team & Settings
Add team members, configure profiles, set schedules and availability, manage notifications, and control how your team uses the web dashboard and platform apps.
11 articles →Chatbots com IA
Build, train, and optimize AI chatbots powered by ChatGPT, Claude, or Gemini. Write system instructions, train on your content, and improve response quality.
6 articles →AI Actions & Automations
Automate workflows with AI Actions. Route chats to specific teams, book meetings, capture leads to your CRM, and call custom APIs.
7 articles →Microsoft Teams
Connect Social Intents to Microsoft Teams. Manage live chats and AI chatbots directly from your Teams channels.
5 articles →Slack
Connect Social Intents to Slack. Respond to live chats and manage AI chatbot conversations from your Slack workspace.
5 articles →Bate-papo do Google
Connect Social Intents to Google Chat. Handle live chats and AI chatbot conversations from Google Chat spaces.
4 articles →Zoom & Webex
Connect Social Intents to Zoom and Webex. Handle live chats from Zoom Team Chat or Webex spaces, including video escalation.
3 articles →WhatsApp & SMS
Connect WhatsApp Business and SMS to your team platform. Route WhatsApp conversations to Teams, Slack, or Google Chat. Set up multiple numbers, coexistence mode, message templates, and Twilio SMS.
9 articles →Reporting & Analytics
Track agent performance, review chat transcripts, measure customer satisfaction, and export lead data from your reports dashboard.
6 articles →Integrações
Install Social Intents on your platform and connect to your tools. Platform guides for Shopify, WordPress, Webflow, Wix, and more, plus webhooks, Zapier, and REST API.
16 articles →Widget Setup & Customization
Understand what a chat widget is, configure widget settings, customize appearance, set up pre-chat forms, and use the JavaScript SDK.
9 articles →Safety, Privacy & Compliance
Understand how Social Intents handles data security, GDPR compliance, data retention, and privacy. Review our security practices and compliance certifications.
4 articles →Perguntas frequentes
Frequently asked questions about Social Intents. Understand user roles, account management, billing, and common troubleshooting topics.
6 articles →Explore Our Knowledge Base
Browse guides, tutorials, and resources to get the most out of Social Intents.