Each plan has limits on monthly chats, agents, and widgets. Here is how they work.
Chat Limits
Your plan includes a set number of chat conversations per month. See What Counts as a Chat Conversation for how conversations are counted. Chat counts reset on the first day of each calendar month.
Agent Limits
| Plan | Agent Limit |
|---|---|
| Iniciante | 3 agents |
| Básico | Ilimitado |
| Pro | Ilimitado |
| Negócios | Ilimitado |
| Empresa | Ilimitado |
On the Starter plan, you can add up to 3 agents. If you need more agents, upgrade to the Basic plan or higher for unlimited agents.
Widget Limits
| Plan | Widgets |
|---|---|
| Iniciante | 1 |
| Básico | 2 |
| Pro | 5 |
| Negócios | 10 |
| Empresa | 30+ |
If you try to create a widget beyond your plan limit, you will be prompted to upgrade.
AI Training Storage
| Plan | AI URL Pages | File Storage |
|---|---|---|
| Iniciante | 200 | 10MB |
| Básico | 1,000 | 25MB |
| Pro | 5,000 | 50MB |
| Negócios | 10,000 | 50MB |
What Happens When You Hit a Limit
- Chat limit reached - You will be notified. Your widget continues to work, but you should consider upgrading.
- Agent limit reached - You cannot add more agents until you upgrade or remove an existing agent.
- Widget limit reached - You cannot create new widgets until you upgrade or remove an existing widget.
Checking Your Usage
View your current usage in the Dashboard or on the Billing page in Settings.