Social Intents
🏆 #1 Shared WhatsApp Inbox 2026

Shared WhatsApp Team Inbox

Manage all WhatsApp Business conversations from a shared team inbox. Route messages to the right agent, collaborate with teammates, and let AI chatbots powered by ChatGPT, Claude, or Gemini handle routine questions 24/7.

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Multiple agents, one inbox
AI chatbot automation
Responda a partir do Teams ou do Slack

Why Teams Choose Our Shared WhatsApp Inbox

Everything you need to manage WhatsApp Business with multiple agents—routing, collaboration, AI automation, and seamless integration with your team tools.

Multi-Agent Shared Inbox

Your entire team can view and respond to WhatsApp messages from one unified inbox. No more one device per number limitations.

Smart Routing & Assignment

Automatically route WhatsApp conversations to the right agent based on skills, availability, or custom rules.

Responda a partir do Teams ou do Slack

Reply to WhatsApp messages directly from Microsoft Teams, Slack, or Google Chat—wherever your team already works.

IA

Automação de chatbot com IA

Deploy ChatGPT, Claude, or Gemini-powered chatbots to handle FAQs, qualify leads, and provide 24/7 WhatsApp support.

Internal Notes & Collaboration

Add private notes to conversations, tag teammates, and collaborate on complex customer issues without the customer seeing.

Análise e relatórios

Track response times, conversation volumes, agent performance, and customer satisfaction across all WhatsApp interactions.

How the WhatsApp Shared Inbox Works

Connect your WhatsApp Business number and start collaborating in minutes.

1

Conecte o WhatsApp

Link your WhatsApp Business API number to Social Intents.

2

Add Your Team

Invite unlimited agents to access the shared WhatsApp inbox.

3

Set Up AI & Routing

Configure AI chatbots and routing rules for your workflow.

4

Start Responding

Reply from Teams, Slack, or web—all in real-time.

Desenvolvido pelos principais modelos de IA

AI Chatbots for WhatsApp Automation

Deploy intelligent chatbots powered by the world's best AI models to handle WhatsApp conversations 24/7, qualify leads, and provide instant support.

OpenAI ChatGPT

ChatGPT

OpenAI GPT-4o

The most popular AI model for conversational experiences. ChatGPT powers natural, human-like WhatsApp conversations that understand context and nuance.

  • Best for: General customer support
  • Multilingual conversations
  • RAG with your content
Saiba mais
Anthropic Claude

Claude

Anthropic Claude 3.5

Anthropic's Claude excels at nuanced, thoughtful responses. Known for being helpful, harmless, and honest—ideal for sensitive customer interactions.

  • Best for: Complex inquiries
  • Long-context understanding
  • Safe, ethical responses
Learn more
Google Gemini

Gêmeos

Google Gemini Pro

Google's most capable AI model brings multimodal understanding to WhatsApp. Process images, documents, and text in a single conversation.

  • Best for: Image/document analysis
  • Tempos de resposta rápidos
  • Google Workspace integration
Saiba mais

Built for Sales & Customer Support Teams

Whether you're closing deals or resolving tickets, our shared WhatsApp inbox helps your team move faster.

WhatsApp for Sales Teams

Convert more leads with instant WhatsApp responses. Your sales team can qualify prospects, send quotes, and close deals—all from a shared inbox.

Instant Lead Response

AI qualifies leads 24/7 and routes hot prospects to available reps instantly.

Send Quotes & Proposals

Share PDFs, pricing, and product catalogs directly in WhatsApp conversations.

Team Handoffs

Seamlessly transfer conversations between SDRs, AEs, and managers with full context.

WhatsApp for Sales

WhatsApp for Support Teams

Deliver exceptional customer service on WhatsApp. Resolve tickets faster with AI-assisted responses and team collaboration.

AI-Powered Deflection

ChatGPT and Claude chatbots resolve 60%+ of common questions automatically.

Canned Responses & Macros

Save time with pre-built responses for common issues and FAQs.

CSAT & Analytics

Track satisfaction scores, response times, and resolution rates.

WhatsApp for Support
Resposta omnicanal

Respond to WhatsApp from the Tools You Already Use

No need to switch apps. Reply to WhatsApp messages directly from Microsoft Teams, Slack, Google Chat, or our web dashboard.

Microsoft Teams

Microsoft Teams

Reply to WhatsApp from Teams channels or direct messages.

Slack

Slack

Get WhatsApp notifications and respond without leaving Slack.

Bate-papo do Google

Bate-papo do Google

Perfect for Google Workspace teams using Chat and Spaces.

Equipes
WhatsApp Support Channel
Microsoft Teams
JD
John via WhatsApp

Olá, preciso de ajuda com o meu pedido n.º 12345.

Sarah (Agent)

Hi John! Let me look that up for you. One moment please.

SA
✓ Replied from Teams

Trusted by Teams Worldwide

Join thousands of companies using Social Intents for WhatsApp Business.

2B+
WhatsApp users globally
65%
Higher open rate than email
90s
Average first response time
4,8/5
Customer satisfaction
"Social Intents transformed how we handle WhatsApp support. Our team responds from Microsoft Teams and the AI chatbot handles 60% of questions automatically. Response times dropped from hours to under 2 minutes."
MR
Diretor de Marketing
E-commerce Company • 50+ employees

Perguntas frequentes

Everything you need to know about the WhatsApp shared team inbox.

A shared WhatsApp inbox allows multiple team members to view and respond to WhatsApp Business messages from a single platform. Instead of one person having access to the WhatsApp Business app, your entire team can collaborate on customer conversations, assign chats to specific agents, and track all interactions in one place.
Yes! With Social Intents, you can have unlimited agents accessing your WhatsApp inbox simultaneously. Each conversation can be assigned to a specific agent, and the system prevents duplicate responses. Agents can also add internal notes and collaborate on complex issues.
Our AI chatbots, powered by ChatGPT (OpenAI), Claude (Anthropic), or Gemini (Google), can automatically respond to incoming WhatsApp messages. They're trained on your knowledge base, website content, and FAQs to provide accurate answers 24/7. When the AI can't answer, it seamlessly hands off to a human agent.
Absolutely! Social Intents integrates directly with Microsoft Teams, Slack, and Google Chat. When a customer sends a WhatsApp message, it appears in your team channel. Your agents can reply directly from Teams or Slack—the response is sent back to the customer on WhatsApp instantly.
Yes, the shared inbox feature uses the official WhatsApp Business API. We help you get set up through the WhatsApp Business Platform (formerly Cloud API). This is different from the regular WhatsApp Business app and allows for multi-agent access, automation, and integrations.
Social Intents plans start at just $39/month and include WhatsApp integration, AI chatbots, and unlimited agents. WhatsApp Business API also has conversation-based pricing from Meta. We offer a 14-day free trial so you can test everything before committing. View full pricing →
Yes, Social Intents is fully GDPR compliant. We process data in accordance with European data protection regulations. Conversation data is encrypted, and you have full control over data retention policies. WhatsApp's end-to-end encryption is maintained for all messages.
You can set up automatic routing rules based on keywords, customer data, or round-robin distribution. Conversations can be auto-assigned to available agents, routed to specific teams (sales vs support), or queued for manual assignment. Agents can also transfer chats to colleagues with full conversation history.

Ready for a Shared WhatsApp Inbox?

Give your team a unified inbox for WhatsApp Business with AI chatbot automation and respond from Microsoft Teams or Slack.

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14-day free trial • No credit card required • Unlimited agents