Social Intents integrates with Google Chat so your team can respond to website visitors directly from Google Chat spaces. Below we cover connecting your Google Workspace to Social Intents, selecting a space, and receiving your first chat.
Pré-requisitos
- A Google Workspace account (Google Chat is part of Google Workspace)
- Permission to install Chat apps in your workspace, or access to an admin who can approve apps
- A website where you want to add live chat
Step 1: Install the Social Intents Chat App
Start from Social Intents
Go to socialintents.com and start a free trial. During signup, on the Add Live Chat Agents step, click Add to Google Chat.
Authorize the App
Follow the prompts to authorize Social Intents to access your Google Workspace. The app needs permission to post messages and receive events from your Chat spaces.
Step 2: Add the Bot to a Space
Create or Select a Space
In Google Chat, create a space for live chat (e.g., "Live Chat" or "Website Support") or use an existing space. Add the Social Intents bot to this space.
When the bot is added to a space, Social Intents registers the space and links it to your account automatically.
Step 3: Install the Chat Widget
Copy the Code Snippet
In your Social Intents widget settings, copy the JavaScript snippet:
<script src="https://www.socialintents.com/api/chat/socialintents.1.4.js#YOUR_WIDGET_KEY" async="async"></script>Add It to Your Website
Paste the snippet before the closing </body> tag on every page where you want live chat.
Step 4: Test
Send a Test Chat
Open your website, click the chat widget, and send a message. An interactive card should appear in your Google Chat space with the visitor's details. Click to join and respond.
How Messages Work in Google Chat
When a visitor starts a chat, Social Intents sends an interactive card to your configured space. The card includes the visitor's name, the page they are on, and their initial message. Agents respond directly in the space, and messages flow between Google Chat and the visitor's browser in real time.
Google Chat uses threads to organize conversations. Each visitor chat is grouped into its own thread within the space, keeping multiple simultaneous conversations separate and easy to follow.
Google Chat Terminology
| Google Chat Term | Equivalent In Other Platforms |
|---|---|
| Space | Channel (Slack) or Channel (Teams) |
| Thread | Per-chat channel (Slack) or conversation thread (Teams) |
| Chat app / Bot | Bot (Slack) or Tab app (Teams) |
Perguntas frequentes
Does this work with personal Gmail?
No. Google Chat integration requires Google Workspace (formerly G Suite). Personal Gmail accounts do not support Chat apps.
Can I use multiple spaces?
Yes. You can add the Social Intents bot to multiple spaces and configure escalation routing to direct chats to different spaces based on conversation topic.
Who can answer chats?
Any member of the Google Chat space where the bot is installed can see and respond to incoming chats.