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AI Customer Agents + Live Chat + Help Desk

AI-powered customer service inside Microsoft Teams, Slack & Google Chat.

AI customer agents trained on your business answer instantly and turn conversations into conversions. Your team steps in for the ones that matter, without leaving the tools they already use.

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Funciona com:
Microsoft Teams Slack Bate-papo do Google WhatsApp Zoom
Painel do Social Intents mostrando conversas ao vivo no chat
Tempo de resposta
< 5s
Assistido por IA
IA resolvida
75%
De consultas
Canais
6+
Conectado

Confiado pelas principais marcas em todo o mundo

Logotipo da Universidade do Sul da Califórnia Logotipo do Slack Logotipo da empresa de viagens TUI Logotipo da Rack Room Shoes Logotipo da Ring Power Corporation Logotipo da Universidade de Chicago

Customer service just changed. Buyers expect instant answers 24/7. The companies winning this shift let AI answer first and save their people for the conversations that matter.

The complete AI customer support platform for your business from the collaboration tools you already use.

One inbox for website chat, email, WhatsApp, SMS, and Messenger. AI answers first, your team steps in from Teams, Slack, or Google Chat.

Help desk built in, not bolted on. Turn any conversation into a ticket with status, assignment, and email or SMS follow-up.

AI Actions let your agent do real work: look up orders, book meetings, and update your systems, step by step. Explore AI Actions

Analytics on resolution rates, response times, sentiment ratings, and where AI hands off to your team.

Advanced AI

Train your AI agent on your entire website in seconds

Enter your URL or upload PDFs and help docs, and your AI agent instantly learns your products, services, and brand voice. It's like hiring a support agent who already knows everything about your business.

Escolha seu modelo de IA

Escolha o ChatGPT, Claude ou Gemini com base nas suas necessidades. Mude a qualquer momento.

Controle como a IA responde

AI answers first then hands off, works alongside team members, or only when you're offline.

AI Actions do real work

Look up orders, capture leads, and trigger custom workflows in your systems, right from the conversation. Explore AI Actions

Mais de 80 idiomas suportados

Detecte automaticamente e responda no idioma do seu cliente. Suporte global facilitado.

Treine sua IA gratuitamente
Train on your website
ChatGPT Claude Gêmeos Escolha seu modelo de IA

Support, sales, and lead capture. One AI agent handles all three.

Put the same agent to work on every job in your funnel, and decide exactly when a human takes over.

Customer support

Instant answers from your docs

Your AI agent resolves everyday questions 24/7 and hands complex cases to your team.

Vendas

Hot leads reach a human, fast

AI spots buying intent and gets your team in the conversation before prospects bounce away.

Lead capture

Leads captured while you sleep

Your AI agent collects contact details after hours and syncs every new lead to your CRM.

Flexible By Design

Your team chat, our web Inbox, or 100% AI. You choose how to answer.

Channel integrations are optional. Pick the workflow that fits your team, or mix all three.

Microsoft Teams Slack Bate-papo do Google

Answer from your team chat

Reply to website visitors directly inside Microsoft Teams, Slack, or Google Chat. Your team works where they already spend their day, with no new tab to babysit.

Answer from the web Inbox

No integration required. Every plan includes our advanced omnichannel Inbox, so you can manage website, WhatsApp, SMS, and Messenger conversations, assign chats, and review history right in your browser.

Or let AI handle everything

Skip the integrations and human handoff entirely. Train your AI agent on your website and docs and let it automate customer service end to end, 24/7. Add your team later, only if you want to.

Como funciona

Set up your live chat in 5 minutes. Seriously.

No complex setup. No expensive implementation. Connect your team chat, or just use the built-in web Inbox.

1

Crie sua conta

Inscreva-se gratuitamente. Não é necessário cartão de crédito. 14 dias de acesso total para teste.

2

Conecte suas ferramentas

Optional one-click integration with Teams, Slack, Google Chat, or Zoom.

3

Adicione ao seu site

Copie uma linha de código ou utilize nossos plugins WordPress/Shopify.

4

Comece a conversar

Respond from Teams, Slack, or our web Inbox, or let AI handle it all.

Plays nicely with your stack.

From your website builder to your CRM, connect the tools you already use. See all integrations

Built for your industry

From ecommerce stores to universities, teams use Social Intents to answer faster where their customers already are.

See all industries
Ecommerce live chat for online stores

Comércio eletrônico

Answer sizing, shipping, and returns instantly. AI trained on your catalog keeps shoppers moving to checkout.

Explore
Live chat for software and IT teams

Software e TI

Support users from the Slack or Teams channels your engineers already watch. Escalate bugs with full context.

Explore
Live chat for universities and higher education

Ensino Superior

Admissions, financial aid, and registrar questions answered around the clock, in the student's language.

Explore
Live chat for finance and banking

Finanças

Secure, professional client communication with routing to the right department every time.

Explore

Stop paying per seat for customer support software. Unlimited teammates on Basic plans and up, AI included on every plan, at a fraction of what Fin.ai, Zendesk, or Drift charge.

See pricing

Preços simples e transparentes

Start free trial (no credit card required). No hidden fees.

Mensal Anual (Economize 20%)

Iniciante

For small teams

$39 /mês
  • 1 Widget de bate-papo
  • 4 Seats
  • 250 conversations/mo
  • ChatGPT, Claude ou Gemini
  • Teams, Slack, Google Chat Integrations
  • Unified inbox, contacts & analytics
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Básico

Para equipes em crescimento

$69 /mês
  • 2 Chat Widgets
  • Unlimited Seats
  • 1,000 conversations/mo
  • ChatGPT, Claude ou Gemini
  • Teams, Slack, Google Chat Integrations
  • Contacts, Companies & CSAT analytics
  • Outbound campaigns
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Mais populares

Pro

Para expandir negócios

$99 /mês
  • 5 Chat Widgets
  • Unlimited Seats
  • 5,000 conversations/mo
  • ChatGPT, Claude ou Gemini
  • Teams, Slack, Google Chat Integrations
  • Contacts, Companies & CSAT analytics
  • Outbound campaigns
  • Roteamento entre equipes
  • White Label
  • Help desk ticketing & email channel
  • AI Assist for agents
  • Custom AI actions & escalation routing
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Negócios

Para equipes empresariais

$199 /mês
  • 10 Chat Widgets
  • Unlimited Seats
  • 10,000 conversations/mo
  • ChatGPT, Claude ou Gemini
  • Teams, Slack, Google Chat Integrations
  • Contacts, Companies & CSAT analytics
  • Outbound campaigns
  • Roteamento entre equipes
  • White Label
  • Help desk ticketing & email channel
  • AI Assist for agents
  • Custom AI actions & escalation routing
  • Real-time chat translation
Iniciar avaliação gratuita

Solo founder or single site? Our Lite plan is $29/month ($21/month billed annually) with 1 seat, 1 chat widget, and 60 conversations per month.

Precisa de mais? Veja todos os planos ou Planos para agências

Loved by teams worldwide

De startups a empresas da Fortune 500, as equipes confiam na Social Intents para conversas com clientes.

Security your IT team will sign off on

Em conformidade com o RGPD

Full compliance with EU data protection standards. Details

Encrypted Everywhere

Data encrypted in transit and at rest on secure AWS infrastructure.

99.9% Uptime

Reliable infrastructure trusted by universities, enterprises, and Fortune 500 teams since 2014.

Your Data Stays Yours

Your transcripts and contacts belong to you. Export anytime.

Frequently asked questions

A Social Intents é uma plataforma de chat ao vivo e chatbot com inteligência artificial que permite às empresas fornecer suporte ao cliente diretamente a partir do Microsoft Teams, Slack ou Google Chat. Ela combina chatbots com inteligência artificial, capazes de responder automaticamente a 75% das perguntas dos clientes, com chat ao vivo com humanos para consultas complexas.
Unlike traditional live chat tools that require a separate dashboard, Social Intents integrates directly with Microsoft Teams, Slack, and Google Chat, the tools your team already uses daily. This means zero learning curve, faster response times, and no per-seat pricing.
Yes. Social Intents provides AI chatbots powered by ChatGPT, Claude, and Gemini that work alongside your team in Slack, Microsoft Teams, or Google Chat. The AI handles routine questions automatically and seamlessly hands off complex conversations to a live agent in your team's chat channel.
Social Intents offers a 14-day free trial with no credit card required. Paid plans start at $39/month (Starter), $69/month (Basic with unlimited seats), $99/month (Pro with ChatGPT, Claude, or Gemini and white label), and $199/month (Business with 10,000 chats/month). Annual billing saves 20%. There is no per-seat pricing on Basic plans and above.
Yes. Social Intents supports WhatsApp Business integration, allowing your team to receive and respond to WhatsApp messages directly from Microsoft Teams, Slack, or Google Chat. AI chatbots can also handle WhatsApp conversations automatically. A Coexistence Mode lets the business owner keep using the WhatsApp Business App on their phone while the team uses Social Intents.
Adding Social Intents live chat takes under 5 minutes. Sign up for a free trial, connect your team chat (Microsoft Teams, Slack, or Google Chat), then copy a single line of JavaScript to your website or use the WordPress, Shopify, Wix, or Squarespace plugin. Your team can immediately start responding to visitors from their existing chat tools.
No. Social Intents is designed to make your team more effective, not redundant. The AI handles the repetitive questions instantly, and anything sensitive, complex, or high-value like a new sales inquiry gets escalated to your team in Microsoft Teams, Slack, or Google Chat with full conversation context. You decide exactly which conversations AI handles and which ones go to a human.
The AI only answers from the content you train it on, so it doesn't guess or make things up. When it can't answer confidently, it hands the conversation to your team in real time, or captures the visitor's contact details and creates a ticket with email follow-up if nobody is online. Escalation rules are fully in your control.

Ready to turn Teams, Slack, or Google Chat into your customer support platform?

Junte-se a mais de 50.000 equipes que utilizam o Social Intents para oferecer suporte omnicanal a partir das ferramentas que já utilizam, com IA que lida com as perguntas repetitivas.

Comece seu teste gratuito de 14 dias Marque uma demonstração

Não é necessário cartão de crédito • Configuração em 5 minutos • Cancele a qualquer momento