Automação do WhatsApp com tecnologia de inteligência artificial
AI WhatsApp Chatbot for Customer Support and Lead Capture
A WhatsApp chatbot is an AI assistant that answers customers on your WhatsApp Business number. With Social Intents, you connect the number through Meta's official API, train the bot on your website, and let it answer around the clock. It can look up orders, add leads to your CRM, and hand the chat to your team in Microsoft Teams, Slack, or Google Chat when a person is needed.
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Updated · Order lookup & leads · What it costs
Olá! Estou interessado no seu plano premium. O que está incluído?
Great question! 🎉 Our Pro plan includes 5,000 conversations a month, an AI chatbot with custom training, and CRM integrations. Business adds priority support. Would you like me to walk you through the features?
🤖 Assistente de IA
Sim, por favor! Além disso, posso falar com o departamento de vendas?
Com certeza! Vou conectá-lo à nossa equipe de vendas agora mesmo. Eles receberão este chat no Microsoft Teams.
🔄 Transferindo...
Usuários do WhatsApp em todo o mundo
Taxa de abertura de mensagens
Perguntas respondidas pela IA
Respostas automatizadas
O que um chatbot do WhatsApp pode fazer?
Um chatbot do WhatsApp automatiza conversas, captura leads e fornece suporte instantâneo ao cliente, tudo na plataforma de mensagens que seus clientes já utilizam.
Responda às perguntas frequentes automaticamente
A IA aprende sobre o seu negócio e responde instantaneamente a perguntas comuns. Preços, horários, envios, devoluções: tudo tratado automaticamente, 24 horas por dia, 7 dias por semana.
Capture e qualifique leads
Collect contact info, qualify prospects with questions, and send leads directly to your CRM or sales team. See the CRM actions.
Marcar consultas
Conecte-se ao Calendly ou Cal.com para permitir que os clientes agendem reuniões diretamente pelo chat do WhatsApp.
Recomendações de produtos
Ajude os clientes a encontrar os produtos certos com base nas suas necessidades. Envie cartões de produtos, imagens e links de compra.
Atualizações do status do pedido
Customers check order status and tracking on WhatsApp. The bot verifies the order number and email first. How it works.
Transferência para agentes humanos
Escalonamento inteligente quando a IA não pode ajudar. Transfere perguntas complexas para sua equipe no Teams, Slack ou Google Chat.
Coexistence Mode
NEWKeep your WhatsApp Business App. The chatbot answers routine questions while you keep replying from your phone, and every message syncs to the same conversation.
Learn about Coexistence →Order Lookup, Leads, and Tickets on WhatsApp
Answering questions is the start. With AI actions, the same bot can fetch real order data, create CRM leads, and open tickets while the customer is still in WhatsApp. Each action starts from a ready-made template.
Consultar pedidos
The bot asks for the order number and checkout email (or ZIP). Both must match on our servers before the AI sees the order.
- Shopify
- WooCommerce
- BigCommerce
- Adobe Commerce / Magento
- Your own REST API
Capture leads
When someone wants sales to follow up, the bot collects their details and creates the lead for you.
- HubSpot
- Salesforce (via Zapier or Make)
- Dynamics 365 (via Power Automate)
- Pipedrive, Zoho CRM, Freshsales, Intercom
Open support tickets
Bug reports and order problems become tickets with the chat transcript attached.
- Zendesk, Freshdesk, Gorgias
- HubSpot tickets
- Jira and Linear issues
Example: order lookup on WhatsApp
- Verified first. A wrong email returns nothing, so nobody can fish for someone else's order.
- Trimmed data. Addresses and phone numbers are stripped before the AI sees the order.
- Shopify stores: the Social Intents Shopify app sets up order lookup for you.
Custom AI actions are included on the Pro and Business plans, and you can try them free during the 14-day trial.
Como criar um chatbot para o WhatsApp
Five steps, no coding. Most teams are answering WhatsApp with AI in about 15 minutes.
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1
Connect your WhatsApp number
Open Integrations and click Connect on the WhatsApp card. Say whether the number already runs in the WhatsApp Business App (that turns on Coexistence mode), then sign in with Meta and verify the number.
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2
Train the AI on your business
Add your website, sitemap, files, and Q&A pairs on the Knowledge page. The bot answers from this content. See training your chatbot.
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4
Route WhatsApp to that widget
In Settings > Channels > WhatsApp, send the number to the widget with your bot. That widget also decides where handoffs land: a Teams channel, Slack channel, Google Chat space, or the web inbox.
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5
Test from your phone
Message your business number from a personal phone. The bot replies within seconds. Ask for a person to check that the handoff reaches your team.
Desenvolvido pelos principais modelos de IA
Escolha o mecanismo de IA que melhor se adapta às suas necessidades. Todos os modelos são treinados com seu conteúdo específico.
ChatGPT (OpenAI)
GPT-5.6 Luna and GPT-4o are included in every plan, so there is no API key to manage. Bring your own key for GPT-5.6.
Saiba mais →
Claude (Antrópico)
Conhecido por respostas ponderadas e detalhadas. Ótimo para explicações detalhadas e seguir instruções complexas.
Saiba mais →
Gêmeos (Google)
Fast Flash models for high-volume chat, and Pro models with a large context window for detailed questions.
Saiba mais →Conecte o WhatsApp ao fluxo de trabalho da sua equipe
Quando seu chatbot do WhatsApp precisa ser encaminhado para um humano, a conversa é transferida de forma integrada para o Microsoft Teams, Slack ou Google Chat. Sua equipe responde a partir das ferramentas que já utiliza.
As conversas do WhatsApp aparecem como mensagens do Teams
Responda ao WhatsApp a partir dos canais do Slack
Gerencie conversas do WhatsApp no Google Workspace
O cliente do WhatsApp agora está conversando com Sarah no Microsoft Teams.
WhatsApp Rules and What It Costs
WhatsApp has a few rules that shape how any chatbot works, plus two separate costs.
The 24-hour window
After a customer messages you, the bot and your agents can reply freely for 24 hours from their last message. After that, WhatsApp requires an approved message template to restart the conversation.
Your Social Intents plan
- Basic, 1 number$79/mo
- Pro, 5 numbers + AI actions$132/mo
- Business, 10 numbers$265/mo
Month-to-month prices; save 20% with annual billing. Unlimited agents on all three. Compare plans.
Meta's message fees
Replies inside the 24-hour window are free. Template messages are charged per message by Meta, based on category and the customer's country, and billed to your WhatsApp Business Account. See Meta's WhatsApp pricing.
AI usage on the included GPT-5.6 Luna and GPT-4o models has no extra charge. Claude and Gemini are billed by Anthropic or Google on your own key.
Perguntas frequentes sobre o chatbot do WhatsApp
Crie seu chatbot do WhatsApp hoje mesmo
Junte-se a milhares de empresas que automatizam as conversas com os clientes no WhatsApp. Chatbot com IA + transferência humana para o Teams, Slack ou Google Chat.
Não é necessário cartão de crédito • Configuração em 5 minutos • Cancele a qualquer momento