AI Actions & Automations
Automate workflows with AI Actions. Route chats to specific teams, book meetings, capture leads to your CRM, and call custom APIs.
O que são ações de IA?
AI Actions are automated workflows triggered by your chatbot. Book meetings, capture leads, call APIs, and route conversations — all without code.
Choosing the Right Action Type
Compare all 9 action types — API calls, escalation routing, buttons, auto-triggers, and more. Find the right type for your use case.
Escalation Routing: Route Chats to Specific Teams
Set up AI-powered escalation routing to automatically send chats to specific Teams channels, Slack channels, or Google Chat spaces based on conversation context.
Booking Meetings with Calendly
Let your chatbot book Calendly meetings automatically. Visitors schedule demos or consultations without leaving the chat.
Capturing Leads to HubSpot, Salesforce & Dynamics 365
Automatically create leads in HubSpot, Salesforce, or Dynamics 365 when your chatbot captures visitor contact information.
Ações de API personalizadas
Call any REST API from your chatbot. Send data to external tools, query databases, trigger webhooks, and display results in chat.
Showing Buttons, Links & Embedded Content
Display clickable buttons, links, and embedded iframes (like Calendly or forms) inside chat conversations.