WhatsApp & SMS
Connect WhatsApp Business and SMS to your team platform. Route WhatsApp conversations to Teams, Slack, or Google Chat. Set up multiple numbers, coexistence mode, message templates, and Twilio SMS.
Setting Up WhatsApp Business
Connect your WhatsApp Business number to Social Intents using the Meta Cloud API. Authorize your account, register your phone number, and route conversations to your team.
WhatsApp with Microsoft Teams
Route WhatsApp conversations to Microsoft Teams channels. Agents respond from Teams and messages are sent back to the customer via WhatsApp.
WhatsApp with Slack
Route WhatsApp conversations to Slack channels. Agents respond from Slack threads and messages are sent back to the customer via WhatsApp.
WhatsApp with Google Chat
Route WhatsApp conversations to Google Chat spaces. Agents respond from Google Chat and messages are sent back to the customer via WhatsApp.
WhatsApp in the Web Inbox
Manage WhatsApp conversations from the Social Intents web inbox. View transcripts, respond to messages, and compose outbound WhatsApp conversations.
Multiple WhatsApp Numbers
Connect additional WhatsApp Business numbers and route each one to a different widget and team. Separate departments, regions, or brands across multiple numbers.
WhatsApp Coexistence Mode
Keep using the WhatsApp Business App on your phone alongside the Cloud API integration. Messages from both sources sync into a single conversation history.
WhatsApp Templates, Media & Sessions
Configure message templates for retry and outbound messaging, understand media support, and manage the 24-hour session window and auto-close settings.
SMS via Twilio
Add SMS as a customer channel using Twilio. Receive and send text messages through your team platform with AI chatbot support, MMS, and outbound compose.