You can run multiple chat widgets from a single Social Intents account. Each widget has its own settings, platform connection, AI chatbot, and embed code.
When to Use Multiple Widgets
- Multiple websites - A separate widget for each domain (e.g., marketing site vs product app)
- Multiple departments - Route sales and support to different Slack channels or Teams channels
- Multiple languages - Widgets with localized text for different language audiences
- Different AI chatbots - Each widget can have its own chatbot with different training data
- Different branding - Different colors, logos, and styling per site section
How Many Widgets Can I Have?
| Plan | Widgets |
|---|---|
| Iniciante | 1 |
| Básico | 2 |
| Pro | 5 |
| Negócios | 10 |
| Empresa | 30+ |
Creating Additional Widgets
- Go to My Widgets
- Click Add Widget
- Choose the platform for this widget and follow the connection steps
- Configure the widget settings (appearance, pre-chat form, chatbot, etc.)
- Copy the new widget's embed code and add it to the appropriate pages
One Widget Per Page
A single web page should only load one widget at a time. Each widget has a unique ID in its embed code. Place each widget's script tag only on the pages where it should appear.
If you need to dynamically show different widgets on the same URL (e.g., based on user login status), use JavaScript to conditionally load the appropriate widget script.
Managing Multiple Widgets
All your widgets appear on the My Widgets page. Each widget is managed independently - changing settings on one widget does not affect others. Reports can be filtered by widget to see data for a specific one.
For a deeper guide on use cases, see When to Use Multiple Chat Widgets.