Native Microsoft Teams app
WhatsApp Microsoft Teams integration: answer WhatsApp from Teams
Put WhatsApp in Microsoft Teams. Customer messages arrive in the Teams channel your team already watches, anyone in the channel can pick them up, and every reply is delivered to the customer on WhatsApp. Nobody needs the business phone.
Meta Tech Provider · Official WhatsApp Business Platform
- 14 dias de teste gratuito
- Sem cartão de crédito
- Unlimited agents on Basic and up
How it works
How WhatsApp in Microsoft Teams works
Social Intents sits between Meta’s WhatsApp Business Platform and your Teams tenant, carrying messages both ways in real time.
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A customer messages you
From a chat button, QR code, link or a reply to your broadcast.
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Your AI chatbot replies (optional)
If the widget has a chatbot, it answers on WhatsApp first and escalates when a person is needed.
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A chat request lands in Teams
It is posted to your chosen channel with the phone number, a WhatsApp label and the first message.
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An agent joins and replies
Messages flow between Teams and the customer’s WhatsApp until the chat is closed and logged.
What agents see when a WhatsApp message lands in Teams
A WhatsApp chat behaves like a website chat in Teams, plus a label showing where the customer is writing from. Nothing new to learn.
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Source label. A WhatsApp tag separates these chats from website and SMS conversations in the same channel.
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Phone number. The customer’s WhatsApp number, so agents can recognize repeat customers and look them up.
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First message. Agents can see what the customer needs before anyone joins.
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One click to join. The agent who joins takes the conversation. If a chatbot spoke first, the agent sees that whole exchange too.
Hello, can I change the delivery address on my order before it ships?3
Join chat4Everything you need to answer WhatsApp from Teams
The same Microsoft Teams app Social Intents customers use for website chat, built on the official WhatsApp Business Platform (Cloud API) with the WhatsApp details handled for you.
Desktop, web and mobile Teams
Agents answer from Teams on desktop, web or mobile. No extra agent console to keep open.
No WhatsApp needed for agents
Your team never installs WhatsApp or borrows the business phone. They type in Teams; the customer gets a WhatsApp message.
AI answers first, people take over
A ChatGPT, Claude or Gemini chatbot trained on your content replies first and hands off with the full conversation.
Route topics to the right channel
Use Escalate Chat to Human actions to send sales questions to one channel, support to another and billing to a third.
Photos, files and voice notes
Customers can send images, documents, audio and video. Agents can send images and documents back from the conversation.
The 24-hour window, handled
If an agent replies after WhatsApp's 24-hour customer service window has closed, Social Intents sends your re-engagement template instead and tells the agent in the chat.
Join, transfer, collaborate
Anyone in the channel can join. The first agent leads, chats can be transferred, and several agents can join one conversation.
Transcripts, webhooks and reports
Conversations are saved to chat history and reports, and closed chats fire your webhooks and Zapier triggers.
Connect WhatsApp to Teams this afternoon
No developers needed. Install the Teams app, connect your number through Meta’s signup popup and pick a channel.
Broadcasts
WhatsApp broadcast replies land in Teams too
When you send a WhatsApp broadcast from Social Intents, every reply comes back as a normal WhatsApp chat in the channel your number is routed to, so sales can answer while the customer is still interested.
- Approved templates sent through Meta’s Cloud API to opted-in contacts
- Compliance built in: opt-in evidence on every contact, pre-flight checks, a frequency guard and 9 AM–8 PM quiet hours by default
- STOP and UNSUBSCRIBE replies opt people out automatically
- Up to 2,000 broadcast messages a month on Basic, 10,000 on Pro and 50,000 on Business
- Start from 90 ready-made templates across 34 categories, and add SMS fallback for US numbers
Setup
How to connect WhatsApp to Teams in four steps
No developers, no webhooks to configure. Social Intents registers your number with the Cloud API and subscribes to Meta’s events automatically.
Before you start
- Microsoft Teams for Business or Enterprise
- Permission to install Teams apps, or an admin who can approve it
- A Meta Business account and the number you want customers to message
Full walkthrough: WhatsApp with Microsoft Teams in our docs.
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1
Add Social Intents to Microsoft Teams
Start a free trial and click Add to Teams, or install Social Intents from the Teams app store. Choose the team and channel where chats should appear. Works with Microsoft Teams for Business and Enterprise. Connect to Microsoft Teams guide
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2
Connect your WhatsApp Business number
In Settings > Outbound Settings, click Connect WhatsApp and finish Meta’s signup popup. Use a new number or one you already have. Want to keep the WhatsApp Business app on your phone? Choose coexistence.
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3
Route inbound WhatsApp to your Teams widget
Under Route Inbound to Chat App, pick the widget connected to Teams. For a dedicated WhatsApp channel, create a second widget connected to that channel and route WhatsApp there.
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4
Send a test message from your phone
Message your business number from a personal WhatsApp account. A chat request appears in your Teams channel within seconds. Join, reply and check your phone.
Teams vs passing around the WhatsApp Business phone
The WhatsApp Business app is built for one person and a few linked devices. Once several people share a number, the gaps show up fast. For a full breakdown, read our guide to WhatsApp Business with multiple users.
Swipe the table sideways to see every column →
| Question | Shared WhatsApp Business phone | WhatsApp in Teams with Social Intents |
|---|---|---|
| Who can answer | Whoever is holding the phone or a linked device | Anyone in the Teams channel, with unlimited agents on Basic and up |
| Where new messages show up | Phone notifications people may not see | A chat request posted in a shared Teams channel |
| Who owns the reply | No assignment, so two people can answer at once | The first agent to join leads, and chats can be transferred |
| Routine questions | Answered by hand | An AI chatbot can reply first and hand off with context |
| History and reporting | Lives on the devices | Saved transcripts, reports, webhooks and Zapier |
One price for the whole team
Your bill should not grow every time someone joins the channel. WhatsApp and Microsoft Teams are included from the Basic plan, with unlimited agents.
Meta’s WhatsApp fees are billed by Meta to your own WhatsApp Business account. Social Intents adds no markup. Estimate them with the WhatsApp pricing calculator.
- Básico
- $69/mo billed annually · 1 WhatsApp number
- Pro
- $99/mo billed annually · 5 WhatsApp numbers
- Negócios
- $199/mo billed annually · 10 WhatsApp numbers
WhatsApp Microsoft Teams integration FAQ
Straight answers about running WhatsApp support from Microsoft Teams.
How does the WhatsApp Microsoft Teams integration work?
Can WhatsApp go to a different Teams channel than website chats?
Do replies to WhatsApp broadcasts show up in Teams?
Can I keep using the WhatsApp Business app on my phone?
Is Social Intents an official WhatsApp provider?
Will my WhatsApp number get banned?
Can I switch from my current WhatsApp provider?
Quanto custa?
Related WhatsApp resources
WhatsApp features that pair well with Microsoft Teams.
- Meta Tech Provider on the official WhatsApp Business Platform (Cloud API)
- Unlimited agents on Basic and up
- 14-day free trial, no credit card
- Meta fees billed by Meta, no markup
Answer WhatsApp from Teams, starting today
Connect your number, choose a channel and let your whole team help customers on WhatsApp without leaving Microsoft Teams.
14-day free trial · No credit card required · Unlimited agents on Basic and up