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Hospitality WhatsApp templates help hotels, restaurants and venues confirm reservations, speed up arrival with online check-in, promote special occasions and ask for reviews. Confirmations and check-in messages are Utility; occasion offers and review requests are Marketing. Guests can message the front desk in the same chat during their stay.
Reservation confirmed
Hi Julia, your reservation at The Olive Room is confirmed for Friday at 7:30 PM, party of 4. Reply here if your plans change.
9:00
Modify booking
9:01 ✓✓
Done! I’ve noted that for you. Anything else I can help with?
9:01
Reply lands inGuests expect quick answers about bookings, check-in and special requests. These templates confirm reservations, speed up arrival with online check-in and fill tables on holidays and special occasions.
reservation_confirmation · en_US
WhatsApp message preview:
Reservation confirmed
Hi Julia, your reservation at The Olive Room is confirmed for Friday at 7:30 PM, party of 4. Reply here if your plans change.
10:24
Tip: Guests who can cancel with one tap are more likely to free up the table than to simply not show up.
pre_arrival_check_in · en_US
WhatsApp message preview:
Hi Leo, we're looking forward to welcoming you to Seaside Hotel on June 14. Check-in starts at 3:00 PM. Complete online check-in now to skip the front desk.
10:24
Tip: Leave upgrades and spa offers out of this message; if you want to upsell, send a separate Marketing template.
These live in other collections; open one to see the full message, buttons and tips.
Hi {{1}}, celebrate Valentine's Day with us. We're serving a {{2}} tasting menu on…
Hi {{1}}, join us for Easter brunch on {{2}}. Seatings fill up fast, so reserve your…
Hi {{1}}, thanks for choosing {{2}}! Would you take a minute to share your experience?…
Hi {{1}}, how was your recent experience with {{2}}? Tap an option below. It only takes a…
| Template | Meta category | When to send | Variables (example values) |
|---|---|---|---|
| Valentine's dinner reservation | Marketing | 2–3 weeks before | {{1}} Ava · {{2}} four-course |
| Easter brunch reservations | Marketing | 2–3 weeks before | {{1}} Henry · {{2}} Sunday, March 28 |
| Review request | Marketing | After a positive rating | {{1}} Charlotte · {{2}} Brightside Salon |
| Quick feedback rating | Marketing | Within 24 hours | {{1}} Jack · {{2}} our support team |
| Reservation confirmation | Utility | When booked | {{1}} Julia · {{2}} The Olive Room · {{3}} Friday at 7:30 PM · {{4}} 4 |
| Pre-arrival online check-in | Utility | 2–3 days before arrival | {{1}} Leo · {{2}} Seaside Hotel · {{3}} June 14 · {{4}} 3:00 PM |
Categories follow Meta’s message template documentation; Meta assigns the final category when it reviews each template, and charges per its pricing documentation.
Make cancelling easy with a quick reply; guests who can cancel in one tap free up tables instead of not showing up.
Keep upsells (room upgrades, spa offers) out of Utility messages and send them as a separate Marketing template.
Let an AI chatbot answer common guest questions like Wi-Fi, parking and opening hours around the clock.
Include check-in time, parking and Wi-Fi details in pre-arrival messages to cut front-desk calls.
Train the AI chatbot on menus, room facilities and local tips so night-time questions get instant answers.
Practical answers about hospitality on WhatsApp.
Occasions hospitality teams plan for:
Give guests instant answers on WhatsApp and keep your front desk in the tools they already use.
No credit card required • Meta message fees billed separately by Meta
