Post-Chat Customer Surveys
Collect valuable customer feedback after every chat conversation. Measure NPS, CSAT, and agent performance with automated post-chat surveys. Powered by Surva.ai for advanced analytics.
Integrated with Surva.ai Customer Voice platform
How was your experience with Sarah?
Post-Chat Survey Types
Measure what matters after every conversation
NPS Surveys
Net Promoter Score to measure customer loyalty. Ask "How likely are you to recommend us?" after chat.
CSAT Ratings
Customer Satisfaction score with 1-5 scale. Measure overall satisfaction with the chat experience.
CES Score
Customer Effort Score measures how easy it was to get help. Low effort = higher loyalty.
Agent Rating
Rate individual agent performance. Track helpfulness, friendliness, and knowledge.
Issue Resolution
Was the issue resolved? Binary yes/no tracking for first contact resolution rates.
Open Comments
Free-text feedback field for detailed comments and suggestions after chat ends.
Automatic Post-Chat Triggers
Surveys appear at the perfect moment—right after chat ends
Chat Ends
Agent or customer closes the chat conversation
Survey Triggers
Post-chat survey automatically appears
Data Collected
Response stored with chat transcript
Analyze in Surva.ai
Advanced analytics and reporting
Advanced Survey Analytics with Surva.ai
Post-chat surveys integrate with Surva.ai's Customer Voice platform for deeper insights, testimonial collection, and review generation.
Smart Surveys
NPS, CSAT, and CES templates with AI-powered analysis
Testimonial Collection
Turn happy chat customers into testimonials for your Wall of Love
Review Generation
Route satisfied customers to G2, Capterra, or Google reviews
Churn Prevention
Identify at-risk customers from negative feedback for proactive outreach
of customers read reviews before purchasing
more likely to buy with testimonials
"Sarah was incredibly helpful! Resolved my issue in minutes."
→ Routed to G2 review
Start Collecting Post-Chat Feedback
Add customer surveys to your live chat. Integrate with Surva.ai for advanced analytics.