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Post-Chat Surveys

Post-Chat Customer Surveys

Collect valuable customer feedback after every chat conversation. Measure NPS, CSAT, and agent performance with automated post-chat surveys. Powered by Surva.ai for advanced analytics.

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Integrated with Surva.ai Customer Voice platform

Chat ended

How was your experience with Sarah?

Not satisfied Very satisfied

Post-Chat Survey Types

Measure what matters after every conversation

NPS Surveys

Net Promoter Score to measure customer loyalty. Ask "How likely are you to recommend us?" after chat.

CSAT Ratings

Customer Satisfaction score with 1-5 scale. Measure overall satisfaction with the chat experience.

CES Score

Customer Effort Score measures how easy it was to get help. Low effort = higher loyalty.

Agent Rating

Rate individual agent performance. Track helpfulness, friendliness, and knowledge.

Issue Resolution

Was the issue resolved? Binary yes/no tracking for first contact resolution rates.

Open Comments

Free-text feedback field for detailed comments and suggestions after chat ends.

Automatic Post-Chat Triggers

Surveys appear at the perfect moment—right after chat ends

Chat Ends

Agent or customer closes the chat conversation

Survey Triggers

Post-chat survey automatically appears

Data Collected

Response stored with chat transcript

Analyze in Surva.ai

Advanced analytics and reporting

Powered by Surva.ai

Advanced Survey Analytics with Surva.ai

Post-chat surveys integrate with Surva.ai's Customer Voice platform for deeper insights, testimonial collection, and review generation.

Smart Surveys

NPS, CSAT, and CES templates with AI-powered analysis

Testimonial Collection

Turn happy chat customers into testimonials for your Wall of Love

Review Generation

Route satisfied customers to G2, Capterra, or Google reviews

Churn Prevention

Identify at-risk customers from negative feedback for proactive outreach

Learn About Surva.ai
89%

of customers read reviews before purchasing

4.7x

more likely to buy with testimonials

NPS 10

"Sarah was incredibly helpful! Resolved my issue in minutes."

→ Routed to G2 review

Start Collecting Post-Chat Feedback

Add customer surveys to your live chat. Integrate with Surva.ai for advanced analytics.

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