Thinking of using Intercom’s live chat? Wondering if there are any alternatives to Intercom live chat that you could try instead? You know, you really have no choice. You have to use live chat. As many as 69% of customers […]
8 Best Intercom Live Chat Alternatives (Free and Paid) Read More »
Are you planning to launch a live chat support channel for your business? Wondering if there are any LiveAgent alternatives that would work better for you? FACT: Live chat functionality can vary from one software product to another. So, while
8 Best LiveAgent Alternatives for 2022 Read More »
Are you considering using Olark? Wondering if there are any other live chat alternatives that’d work better for you? Did you know that live chat has the highest customer satisfaction level of all digital channels? It’s true, take a look:
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Are you planning to launch a live chat support channel for your business but still wondering whether doing so makes sense? You know – The easier and faster you make it possible for customers to get in touch with you,
Why Use Live Chat Support: 6 Reasons to Support Customers with Live Chat Read More »
Want to improve your live chat strategy? Looking for the best questions to ask in post-chat surveys? It’s not a secret anymore – Customers prefer live chat when it comes to customer service and customer support. The real-time experience of
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Have you heard of MS Teams Essentials and wondered whether it’s the right plan for your small business? Looking for more information on what you can do with the all-new MS Teams Essentials? A couple of weeks ago, Microsoft announced
What is MS Teams Essentials and How to Grow Your Business With It Read More »
Are you frustrated with upset customers ruining your day? Are you looking for advice on how to deal with the occasional angry or difficult customers in live chat? FACT: Customer support is a tough job. No customer ever initiates a
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Are you planning to improve your chat quality further? Looking for a guide on implementing live chat quality assurance (QA) into your processes? Do you remember that show, The Office? There’s an episode in which Creed Bratton, a guy who
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Are you hiring or training live chat agents for your company? Wondering what skills make an ideal chat support agent? The quality of your customer service experience has a snowball effect: Good customer service -> results in positive word of
8 Live Chat Agent Skills For World-Class Customer Service Read More »
Think about it: After all the searching, sorting, filtering, and shortlisting, a prospective student visits your high school, college or university website. Most likely, he or she is looking for information on courses, financial aid, registration process, due dates, faculty,
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