Live Chat Features
Social Intents has all of the Live Chat features that you need to become more successful. Whether you're looking to increase sales, improve customer service, or capture leads, our solution can help.
Social Intents has all of the Live Chat features that you need to become more successful. Whether you're looking to increase sales, improve customer service, or capture leads, our solution can help.
Real-Time Engagement
In today's fast-paced business environment, customers are not inclined to wait for email responses or make phone calls. To meet their expectations, Social Intents offers a great way to initiate a chat with anyone who is browsing your website all from the collaboration tools you already use like Microsoft Teams and Slack. By leveraging our live chat, you can generate more leads, boost sales, and provide speedy responses to customer queries.
Customize your Chat Look & Feel
Our chat widget can be customized to align with your brand in terms of colors, languages, and positioning. This ensures that the widget seamlessly integrates with your website, mobile app, or e-commerce store, bolstering customers' confidence and driving sales.
Agentes ilimitados
Our plans support unlimited team members so anyone at your company can become an agent and answer visitor questions. No per agent pricing, so our solution can grow with you.
Chat Auto-Translation
With auto translation, you can support your brand worldwide. This powerful feature enables you to translate your chat messages in real-time, allowing you to respond to customers in your native language while they receive the translated message in their preferred language. By delivering a seamless customer support experience, Social Intents helps you to build a loyal customer base.
Transcripts & Reporting
Live chat transcripts can offer valuable product feedback and customer insights. With Social Intents, you can easily access your complete transcript archive, and benefit from a user-friendly interface that allows you to search, sort, and filter through the information to extract the most relevant insights. By leveraging the rich data contained in your transcripts, you can gain a deeper understanding of your customers' needs and preferences, and use this knowledge to enhance your products and services.
Chatbots personalizados
With our Custom chat bot integration with Google's Dialogflow, you have access to best in breed natural language intent matching. Build dynamic chatbots with rich responses, custom payloads, and escalation to human's when automated answers aren't enough.
Automated Chatbot Features
Social Intents easily integrates with your website and allows you to communicate with your customers directly from Teams, Slack, Zoom, and Webex. Stop context switching between your internal and external messaging apps.
Chatbots personalizados
Personalize sua marca com cores, logotipos, texto, respostas padrão e estilos de aba.
Pre-Sales Forms
Ask your visitors anything. Collect visitor information like name, email, and phone.
Agentes ilimitados
Estabeleça tantos membros de equipe quantos forem necessários. Não há preço por agente. Melhore a conversa ao vivo à medida que sua equipe cresce.
Compartilhamento de arquivos
Envie e receba arquivos dos visitantes do bate-papo.
Javascript SDK
API simples para pré-popular informações dos visitantes e passar informações do cliente para seus agentes.
Regras de direcionamento
Estabeleça tantos membros de equipe quantos forem necessários. Não há preço por agente. Melhore a conversa ao vivo à medida que sua equipe cresce.
Quick Replies
Use reply shortcuts to send default responses for common questions.
Fotos do perfil dos agentes
Fotos e nomes para o perfil dos agentes trazem um toque humano ao processo.
Online Schedule
Configure seu bate-papo para estar online/disponível e offline/indisponível durante o horário típico do escritório.
Convites para bate-papo pró-ativos
Converse com clientes potenciais usando convites automáticos para bate-papo ao vivo. Acione usando regras ou nossa API Javascript.
Dashboards & Reports
Veja como você está se saindo com os relatórios de bate-papo. Exporte dados para seus sistemas externos.
Integrações de terceiros
Send leads and transcripts just about anywhere with our 3rd-party integrations.
Faqs
Can't find the answer you're looking for? Chat with us.
